Shipping Policy

Thank you for choosing to shop with Belmont Bijou. We are committed to providing a smooth and reliable shipping experience.

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.

We ship to customers across the United States and aim to keep you informed with order status and tracking updates throughout the delivery process.

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number via email once your order has been shipped.

Shipping Charges

We offer free shipping on all orders, with no minimum purchase required.

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to your phone number and address, before we accept the order.

In order to help prevent fraudulent transactions, we reserve the right to verify your payment details and the personal information you provide before processing and shipping your order. This verification may include checking your identity, place of residence, or payment information.

We reserve the right to cancel an order if we suspect fraudulent or unauthorized use of a credit or debit card.

We are committed to providing accurate pricing information on the Site; however, errors may occasionally occur, including situations where the price of an item is displayed incorrectly. As such, we reserve the right to refuse or cancel any order.

In the event that an item is incorrectly priced, we may, at our discretion, contact you for instructions or cancel the order and notify you of the cancellation. We reserve the right to refuse or cancel such orders whether or not the order has been confirmed and whether or not your payment method has been charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after the order is placed.

Handling, Transit, and Order Cut-off Time for USA:

Handling time – 1-3 Business Days (Monday to Friday)

Transit time – 5-7 Business Days (Monday to Friday)

Order Cut-Off Time – 2:00 PM

Time Zone: Eastern Time 

What Happens After I Place an Order?

You'll receive a confirmation email from us after your order is placed containing your order number and order receipt. Your order will typically ship out within 1-3 business days (not including holidays).

Please check your spam or junk folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email support@belmontbijou.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

Which Carriers Do You Ship With?

We work with trusted shipping carriers to help ensure safe and reliable delivery.

All orders include tracking information, which will be sent to your email once your order has been shipped.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. Tracking information may take up to 24 hours to become active.

Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Please ensure that your:

• Full name

• Complete address

• Apartment/unit number (if applicable)

• Phone number

• Postal code

are correct before placing your order.

Belmont Bijou is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.

Item Not Received

If you have not received your order within the expected timeframe, please contact us at:

Email: support@belmontbijou.com

We will investigate the issue with our shipping partners and provide an update as soon as possible.

Undelivered Packages

If a package is returned due to an incorrect address, failure to collect, or refusal of delivery, additional shipping fees may apply for re-delivery.

Lost Packages

If your package is lost in transit and the shipping address provided was correct, please contact us. If the package is confirmed lost, we will offer a replacement, subject to availability.

If the package has not been delivered within 30 days, you may request a full refund.

Delivery Delays

Delays may occur due to circumstances beyond our control, including severe weather conditions, transportation disruptions, customs delays, or high seasonal demand. We will keep you informed if significant delays occur.

Change of Address

If you need to update your shipping address, please contact us as soon as possible. Changes may not be possible after the order has been dispatched.

Incorrect Address

If an incorrect or incomplete address is provided, the customer may be responsible for additional shipping costs.

Order Changes & Cancellations

Orders can be modified or canceled within 24 hours of purchase. After this period, changes may not be possible. If the order has already been shipped, please follow our return process.

Contact Information

Belmont Bijou

Address: 138 Greene St, New York, New York 10012, United States

Phone: +1 628 251-1550
Email: support@belmontbijou.com

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time