Refund policy

Return Window
You have 30 days from the date you receive your order to request a return.

Eligibility
If something isn't right for you, send it back within 30 days for a full refund — no questions asked. To start a return, email us at support@belmontbijou.com. Return shipping is on the customer unless the item arrived defective, damaged, or wrong.

How to Start a Return
To start a return, you can contact us at support@belmontbijou.com with your order number.

Return Shipping Costs
Customer covers return shipping unless the item is defective, damaged, or incorrect.
No restocking fees, ever.

Damages & Issues
Check your order as soon as it arrives. If something's defective, damaged, or not what you ordered, contact us right away and we'll sort it out.

Non-Returnable Items

• Sale items
• Gift cards

Exchanges
Quickest way to exchange: return the original item, then place a new order once the return's accepted.

Lost Packages
If a package gets lost in transit and the address on file was correct, we'll send a replacement. If it hasn't arrived within 30 days, you can request a full refund instead.

Refunds
Once we receive and check your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days — your bank may take a bit longer to show it. Nothing after 10 business days? Email support@belmontbijou.com.

Method & Fees

• Return method: By mail
• Restocking fee: None
• Refund processing time: 10 business days
• Return shipping cost: Customer responsibility (unless defective or incorrect)

Cancellations
Cancel within 24 hours of purchase, free of charge. After that, if it's already shipped, follow the return process above.